Ordering & Delivery

Have you found an Anelora item you really must have? Nice!
Now select a color and/or size and click on ‘add to cart’. Of course you can continue shopping, you can always return to your shopping cart by clicking on the ‘shopping bag icon’ in the upper right corner. Please note: if items are in your shopping bag this does not mean that they have been reserved. Are you finished shopping? Then it's time to complete your order. Click on the ‘shopping bag icon’ at the top right to go to your Anelora items. In the next screen you can adjust the quantities if necessary. Then click on the button ‘Proceed to checkout’. Now you land on the check-out page. Here you can easily fill in all your details on one page.
Note: After you have completed your order, you can no longer change it, because your order is immediately processed so you can receive it as soon as possible.

1. WHAT ARE THE SHIPPING COSTS?
Anelora takes care of the shipping costs. You do not pay any shipping costs.
* Shipping costs to return your item are to be paid by yourself.

2. CAN I TRACK MY DELIVERY?
Yes, we send all your items with Track & Trace. You can track your order via the order status page, you will receive the link via email as soon as your order is shipped.
It can sometimes take a while before the Track & Trace status is available.

3. WHAT ARE THE DELIVERY TIMES?
Anelora strives to deliver the products quickly. If you place an order before 3pm on weekdays, we aim to process your order the same day. We ship many of our items directly through our suppliers. As a result, the average delivery time is 10 - 15 business days.

4. I AM NOT AT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered it will be waiting for you for 7 days at a post location. You will also receive a notification of this from the driver, this will also include the pickup location. After these 7 days, your package will be returned to our warehouse.

5. WRONG ADDRESS
It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. Should it be the case that your Track & Trace indicates that your parcel has been delivered to your address - but you still have not received your order - please report this, 14 days after the indicated delivery date an investigation will be started by the post, we will keep you informed about this until the investigation is finished.

Questions about your order
Do you have questions about your order? Then take a look at the frequently asked questions page. If your question is not listed, please feel free to contact us.